Articles by Lizzie Burns
4 Tips for Help Center Teams Looking to Take on UX WritingThe Help Center team at SurveyMonkey wanted to expand into UX writing. There were four steps they took to smoothly transition into this new role: 1) They connected their content strategy to the product's UX 2) They built strong relationships with other teams 3) They documented clear content workflows with other teams 4) They made room for the right opportunities by optimizing their existing work. Taking on UX writing has enabled them to provide more value by ensuring consistency across product copy and helping customers before they need help. UX writing has also created new career paths within the team and made managing help updates easier.
- 4 Tips for Help Center Teams Looking to Take on UX Writing
The Help Center team at SurveyMonkey wanted to expand into UX writing. There were four steps they took to smoothly transition into this new role: 1) They connected their content strategy to the product's UX 2) They built strong relationships with other teams 3) They documented clear content workflows with other teams 4) They made room for the right opportunities by optimizing their existing work. Taking on UX writing has enabled them to provide more value by ensuring consistency across product copy and helping customers before they need help. UX writing has also created new career paths within the team and made managing help updates easier.