Discover Great Things to Read
How Do I Find and Hire a Corporate Chief of Staff?Maggie covers: * How to define the CoS role for your specific needs * How to find and hire the right CoS for you
Your Startup’s API Could be Its DisruptorTomasz provides a framework - a "balance of data trade" - for thinking through what to expose versus what to receive when designing an API to support a platform strategy.
How To: Create Product Content GuidelinesAndrea covers: * What are content guidelines? * What to research before creating guidelines * Which sections are needed in a draft * How to roll out the guidelines and iterate
GitLab's Internal Customer Onboarding ProcessThis is the internal process document GitLab uses to manage their Customer Onboarding process. It covers: * Onboarding Steps * Time to Value Metrics * Managing Onboarding Delays * How to Use Their CS Platform, Gainsight
Crafting sustainable on-call rotationsRyn explains: * When to trigger off-hours alerts * How to track how many off-hours alerts occur * Creating and sustaining work/life balance
Measuring User RetentionTomer explains: * Key mistakes in measuring retention * Three retention metrics to measure: retention rate, upgrade rate, and mean time to churn * Taking action on retention data
Master the Art of Influence — Persuasion as a Skill and HabitTyler explains: * Understand How Our Brains Make Decisions * Harness Biases to Make Your Case: Availability, Anchoring, Representation, Coherence, & Framing * Tactics: Keep it simple, make your solution or plan vividly easy to visualize, ruin surprises on purpose
Influence: The Psychology of PersuasionInfluence, the classic book on persuasion, explains the psychology of why people say "yes" - and how to apply these understandings.
Why you need an engineering ladder, and when to build one: Career paths, progression, promotionSmruti explains: * Why both individual performance and team performance can be connected to career progression clarity * What form of engineering ladders are appropriate for organizations of 2, 20, 200, or 2000 engineers
Role ProposalsAlex argues that justifying a hire is the first step in hiring. He then explains how to: * Explore alternate options * Model the ideal candidate * Define success * Write an internal scorecard * Write an external job description
The Basics of Visual Design: Design Principles & SystemsJasmine defines the principles of visual design: balance, emphasis, hierarchy, movement, pattern, and proportion. She then defines the two terms that make up design systems: elements and components.
Defining Data IntuitionRyan proposes the following definition for data intuition: a resilience to misleading data and analyses.
Time Management Is About More Than Life HacksErich defines the three skills underlying time management: awareness, arrangement, & adaptation. He then explains how to prioritize and improve each of these skills.
- The Manager's Handbook: Managing your time & calendar
Alex breaks time management down into a series of activities: * Regular calendar audits * Block off a "Top Goal" event in your calendar for each day * Spend your time on high-leverage activities * Proactively schedule in recreation * Regular energy audits
On Time Management - Focus On What MattersZainab describes some common assumptions behind time management, and then argues that it is really about prioritization, not doing more. She then provides a framework for different types of work and a 5-step process to focus on the right things.
High Leverage Time ManagementPete describes the time management techniques he used as CEO of Trulia, which include: * Use routines (and speed) to reduce cognitive load * Run High Leverage Meetings * Delegate & Say No * Constantly Recalibrate Your Focus * Adjust Time Management Techniques As You Scale
Land your strategy by writing great pre-readsBrad explains why a 2-page document, a "pre-read", has led to better product strategy review meetings than a slide deck. He then provides a process for how to write them, and 9 detailed best practice tips.
- Managing My Way to Project Management
In this slide deck, Juan Pablo provides an intro to project management using a cooking analogy.
Why our dev team moved from Trello to ClubhouseIn addition to the actual tooling decisions, Tom explains the project management problems that drove the tooling change, which included: * Needing a way to show how cards related to each other * Needing to see how cards contributed to overall goals and progress
