Discover Great Things to Read
How Do I Find and Hire a Corporate Chief of Staff?Maggie covers: • How to define the CoS role for your specific needs • How to find and hire the right CoS for you
Your Startup’s API Could be Its DisruptorTomasz provides a framework - a "balance of data trade" - for thinking through what to expose versus what to receive when designing an API to support a platform strategy.
How To: Create Product Content GuidelinesAndrea covers: • What are content guidelines? • What to research before creating guidelines • Which sections are needed in a draft • How to roll out the guidelines and iterate
GitLab's Internal Customer Onboarding ProcessThis is the internal process document GitLab uses to manage their Customer Onboarding process. It covers: • Onboarding Steps • Time to Value Metrics • Managing Onboarding Delays • How to Use Their CS Platform, Gainsight
Crafting sustainable on-call rotationsRyn explains: • When to trigger off-hours alerts • How to track how many off-hours alerts occur • Creating and sustaining work/life balance
Measuring User RetentionTomer explains: • Key mistakes in measuring retention • Three retention metrics to measure: retention rate, upgrade rate, and mean time to churn • Taking action on retention data
Master the Art of Influence — Persuasion as a Skill and HabitTyler explains: • Understand How Our Brains Make Decisions • Harness Biases to Make Your Case: Availability, Anchoring, Representation, Coherence, & Framing • Tactics: Keep it simple, make your solution or plan vividly easy to visualize, ruin surprises on purpose
Influence: The Psychology of PersuasionInfluence, the classic book on persuasion, explains the psychology of why people say "yes" - and how to apply these understandings.
Why you need an engineering ladder, and when to build one: Career paths, progression, promotionSmruti explains: • Why both individual performance and team performance can be connected to career progression clarity • What form of engineering ladders are appropriate for organizations of 2, 20, 200, or 2000 engineers
Role ProposalsAlex argues that justifying a hire is the first step in hiring. He then explains how to: • Explore alternate options • Model the ideal candidate • Define success • Write an internal scorecard • Write an external job description
The Basics of Visual Design: Design Principles & SystemsJasmine defines the principles of visual design: balance, emphasis, hierarchy, movement, pattern, and proportion. She then defines the two terms that make up design systems: elements and components.
Defining Data IntuitionRyan proposes the following definition for data intuition: a resilience to misleading data and analyses.
Time Management Is About More Than Life HacksErich defines the three skills underlying time management: awareness, arrangement, & adaptation. He then explains how to prioritize and improve each of these skills.
- The Manager's Handbook: Managing your time & calendar
Alex breaks time management down into a series of activities: • Regular calendar audits • Block off a "Top Goal" event in your calendar for each day • Spend your time on high-leverage activities • Proactively schedule in recreation • Regular energy audits
On Time Management - Focus On What MattersZainab describes some common assumptions behind time management, and then argues that it is really about prioritization, not doing more. She then provides a framework for different types of work and a 5-step process to focus on the right things.
High Leverage Time ManagementPete describes the time management techniques he used as CEO of Trulia, which include: • Use routines (and speed) to reduce cognitive load • Run High Leverage Meetings • Delegate & Say No • Constantly Recalibrate Your Focus • Adjust Time Management Techniques As You Scale
Land your strategy by writing great pre-readsBrad explains why a 2-page document, a "pre-read", has led to better product strategy review meetings than a slide deck. He then provides a process for how to write them, and 9 detailed best practice tips.
- Managing My Way to Project Management
In this slide deck, Juan Pablo provides an intro to project management using a cooking analogy.
Why our dev team moved from Trello to ClubhouseIn addition to the actual tooling decisions, Tom explains the project management problems that drove the tooling change, which included: • Needing a way to show how cards related to each other • Needing to see how cards contributed to overall goals and progress
