Capacity Planning

Derek Skaletsky, Head of Product Led Growth, Copper

Derek provides the step to answer the question, "How many CSMs do we need to deliver the service-level we want without overspending?" Step 1: Figure out the Capacity of a CSM Step 2: Decide on your desired service-level Step 3. Deliver without Overspending Iteration: the Service Level or your Price point Testing and improving your Model

Atlassian, Editorial Team, Atlassian

This guide to capacity planning has 3 steps: 1. Set the stage: what will capacity planning be used for? 2. Build out a typical week's work for each individual 3. Summarize how time is being spent 4. Agree on next steps