Customer Success

Net Promoter Score

Net Promoter Score (NPS) is a specific survey question ('How likely are you to recommend x to a friend or colleague?') used as a proxy for gauging a company's overall customer satisfaction.
  • What is a Net Promoter Score (NPS)?

  • How to Setup and Track NPS

  • Issues With NPS

    • OpenView Venture Partners logo
    • WeWork logo
    • C Space logo
    • SaaStr logo
  • NPS Case Studies

    • Chegg logo