Nicole Kahn, Senior Director, Design Research & Strategy, WeWork
Mark Suster, Partner, Upfront Ventures
Adam Starr, Creative Director, Opendoor
Tomasz Tunguz, Managing Director, Redpoint Ventures
Gibson Biddle, Chief Product Officer, Chegg
Gibson describes how helpful the raw comments in an NPS survey can be, and how he used them to take one of his talks from a score of 29, to 46, and then to 69.