- GitLab's Internal Customer Onboarding Process
This is the internal process document GitLab uses to manage their Customer Onboarding process. It covers: * Onboarding Steps * Time to Value Metrics * Managing Onboarding Delays * How to Use Their CS Platform, Gainsight
- A Practitioner’s Guide to Net Promoter Score
Sachin explains the origin of NPS, how to calculate it, how it's essential to append an open-ended question afterward, what tools to use, who to send it to, and how often to ask it.