Accountability

Dave Bailey, Co-Founder & Brazil CEO, Delivery Hero

Dave provides a complete how-to-guide on holding team members to account that includes: • Why Accountability Slips • Teams Need Both Accountability And Feedback • Transitioning to Accountability/Feedback • Isn’t This Just Coaching? • What If You’re Being Held to Account? • Normalising Accountability & Feedback

David Cummings, Founder / CEO, Pardot

The 6 steps David covers are: 1. Answer the "three basic questions" for every employee 2. Decide on 3-5 operational metrics with goals that each employee owns and reports on weekly 3. Review the employee’s work and metrics at a regular meeting 4. Provide a KPI Dashboard for each department 5. Analyze personal goals on a quarterly basis as part of the quarterly check-ins 6. Tie everything together with the "Simplified One Page Strategic Plan"

Kent Beck, Fellow, Gusto

Kent defines accountability in the context of software development: • Accountability is not about blame • It is about behaving at your best and offering an accounting of your actions